Frequently Asked Questions
Everything you need to know about your L’AGENCE experience.
What is your return policy?
We accept returns on unworn, unwashed, and unaltered merchandise within 21 days of the original ship date. Items must have all original tags attached and be in their original packaging.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for an additional fee.
How do I determine my size?
Each product page features a detailed size guide. Our collections generally follow standard contemporary sizing, but for specific fit inquiries, you can contact our style advisors.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
Can I modify or cancel my order?
Once an order is placed, it is processed immediately to ensure fast delivery. We are unable to modify or cancel orders once they have been confirmed, but you may initiate a return upon receipt.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Affirm.